Operations Benchmarking

Benchmarking is a powerful analytical engine that drives incremental improvement in operational efficiency, as well as transformational change in service delivery. Cost, quality and productivity and benchmarking services from ISG leverage proven methodology and industry-leading data to quantify performance gaps, identify root causes for service and cost gaps and define actionable improvement opportunities. Quantitative modeling and forecasting capabilities — along with statistical analysis — help clients assess the risks and benefits of alternative scenarios and chart the optimal path forward.

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Doing your renegotiation homework

A market price analysis prepares a European transportation client to renegotiate.


A little more than halfway through a five-year IT outsourcing contract, our large European transportation client needed an up-to-date understanding of the market environment, pricing models and unit pricing so they could prepare for a renegotiation.

Imagining IT Differently
Imagining IT Differently

ISG performed a market price analysis of the contract, reviewing the service descriptions, quality parameters, technical solutions, service volumes and pricing compared to market leaders.

Future Made Possible

  • Potential savings of  €1.6 million out of an annual analyzed budget of €50,000,000
  • Objective assessment of the current contract with regard to
    • Service composition
    • Unit pricing
    • Billing model
    • Quality parameters (SLAs)
    • Volumes

Meet the Team