Ralph helps large multinational businesses increase efficiency and effectiveness in complex IT environments. He leads programs that address digital IT transformations looking specifically at value, portfolio, processes, people, productivity, quality and costs. He also helps enterprises refine their IT strategy, performance management and business transformation. He has worked on projects across Europe and the US. His knowledge of IT management and his experience providing business analyses have brought significance improvements to clients in a wide range of industries, including manufacturing, engineering, telecommunications, chemicals, pharmaceuticals, utilities and insurance. Ralph holds a Doctorate of Business Administration and a diploma in Industrial Engineering and Business Administration. He is ITIL and ISO 20000 certified.