latest from isg

2021 ISG Digital Case Study Awards™

The ISG Digital Case Study Awards™ recognize unique and innovative digital transformation solutions in the sourcing industry today.

Categories: ISG Momentum®

Scaling Digital: 25 Stories of Innovation

ISG launches the third edition of the Digital Case Study Book to identify and publish the top examples of how organizations are currently accelerating the use of digital technologies.

Categories: ISG Momentum® Research

Design for Happiness, A Model that Delivers

By John Boccuzzi Jr.

I had the opportunity to spend an afternoon with Niranjan Ramsunder, the CTO of UST Global, a leading digital technology services company with headquarters in Aliso Viejo, California.

Categories: ISG Momentum® Research

2019 ISG Momentum® Market Trends & Insights Geography Report

By Paul Reynolds

The Momentum® 2019 Market Trends & Insights Geography Report provides an in-depth, country-by-country look at the leading markets for outsourcing service sales and locations for service delivery.

Categories: ISG Momentum® Research

2019 ISG Momentum® Market Trends & Insights Service Line Report

By Paul Reynolds

An average of nearly 10 outsourcing contracts were signed each day in the first six months of 2019, with both the ITO and BPO segments on a pace to set their single-year contract volume records.

Categories: ISG Momentum® Research

ISG Momentum® Market Trends and Insights 2019 Vertical Report

The 2019 Momentum® Market Trends & Insights Vertical Report provides detailed analysis of specific outsourcing activity in 26 vertical industries and more than 50 of their subverticals.

Categories: ISG Momentum® Research

Digital Excellence: 25 Winning Partnerships

Digital Excellence: 25 Winning Partnerships, profiles 25 of the best examples of recent digital transformation success.

Categories: ISG Momentum® Research

ISG Momentum® Market Trends & Insights 2018 Annual Report

By Paul Reynolds

There was widespread strength in the outsourcing market in 2018 with increases in ITO and BPO contract awards, high client-penetration levels, and a moderation in some of the negative long-term trends.

Categories: ISG Momentum® Research

Country-by-Country Look at Sourcing Finds Global Trends & Local Opportunities

By Aparna Gajanan Randy Vetter

Global outsourcing penetration jumped to a new high in 2018 as enterprises look for help modernizing their environments and, more specifically, moving workloads to the cloud.

Categories: ISG Momentum® Research

ISG Momentum® Market Trends & Insights 2018 Geography Report

By Paul Reynolds

The Momentum® 2018 Market Trends & Insights Geography Report provides an in-depth, country-by-country look at the leading markets for outsourcing service sales and locations for service delivery.

Categories: ISG Momentum® Research

ISG Momentum® Market Trends & Insights 2018 Service Line Report

By Paul Reynolds

The general trend of enterprises pursuing digital transformation and the more specific enterprise desire to automate various business processes are helping outsourcing adoption in almost all BPO and ITO service lines.

Categories: ISG Momentum® Research

ISG Momentum® Market Trends & Insights 2018 Vertical Report

By Paul Reynolds

The 2018 Momentum® Market Trends & Insights Vertical Report provides an industry-by-industry look into outsourcing spending patterns, emerging preferences and other trends across 26 vertical markets.

Categories: ISG Momentum® Research

ISG Momentum® Market Trends & Insights 2017 Geography Report

By Paul Reynolds

Increased automation and nearshoring are two of the most consistent trends we uncovered in our country-by-country analysis for the 2017 ISG Momentum® Market Trends & Insights Geography Report.

Categories: ISG Momentum® Research

The High Five for Outsourcing Growth

By Paul Reynolds

Categories: ISG Momentum® Research

Global Outsourcing Data Shows a World of Opportunity

By Paul Reynolds

Our geographic analysis of global outsourcing activity in 2014 could be titled “Rising Globally, Driven Locally.”

Categories: ISG Momentum® Research