It is no longer enough for a service provider to merely deliver services that match an organization’s instructions and offer training at a reduced cost. Enterprises are looking for the ability to transform their business models with the use of digital technologies, the ability to create new revenue streams and innovative ways to connect with consumers. Today’s service providers have to help enterprises impact the consumer experience, apply automation platforms, and work with those enterprises to collaboratively solve problems.
ISG enjoys strong relationships and deep insight into the world of service providers, working across all types of business process outsourcing, finance & accounting, human resources, contact centers, procurement and facilities management. We understand the market for sourced services and the need to integrate partially retained services in alternative service delivery models, critical for success in this area.