Recent ISG research among robotic process automation (RPA) users in the DACH region reveals that companies aim to increase the number of processes they are automating by nearly 50 percent over the next two years. In the same time period, they expect the cost per business process automated to drop by more than 30 percent. What must they do to make this drop a reality?
Enterprises can significantly decrease the cost per business process automated, but they will need to plan for some changes in the way they negotiate licensing and implement the tools. These changes include using pre-built functionality stored in libraries or bot stores and building more stable and reliable bots from the outset to keep maintenance efforts and costs in check. Paying close attention to quality, security and stability also will be instrumental in this important next phase of RPA adoption.
Read the specific findings of this research and the impact on enterprises here.
About the authors
Andreas Lüth is a partner in ISG's robotic process automation practice.
Ron’s research agenda is on the cutting edge of location intelligence, the Internet of Things and application modernization with analysis of market trends, provider positioning, deployment challenges and opportunities. With a passion for bridging the gap between business and technology, Ron helps deliver go-to-market strategies for enterprise solution providers in data science, data management, cloud services and analytics. He also works with vendors to develop and execute sales/marketing strategies, competitive analyses, product roadmaps, profit and loss analyses and pricing plans. His integrated systems view means he looks across technologies and business areas to evaluate true market potential and affects. Ron has authored dozens of thought leadership reports for the ISG Insights service.