ISG Inform™
The only IT benchmarking solution that goes beyond cost, combining service quality and personnel productivity to provide a complete picture of your IT landscape.
What can Inform do for you?
IT Performance Optimization – Benchmark your organization’s performance across cost, quality, and productivity metrics to identify improvement opportunities.
IT Budget Baselining – Understand where you are today, where you will be in the future, and support chargeback, showback, and portfolio comparisons.
Mergers, Acquisitions, and Divestitures – Identify efficiency opportunities related to your transformation goals and new operating model.
Digital Transformation – Track achievement of digital transformation initiatives and understand your digital maturity, investment level, and business value realization.
Did you know?

Organizations
spend
3.7%
of revenue on IT

Workplace Services
cost organizations
$1,016
per user (USD)

Application
teams are
39.9%
aligned to agile
methodologies

Digital initiatives
drove a
5.5%
improvement in
customer retention
How do you measure up against your industry peers?
- IT Spend as a % of Revenue
- IT Spend Per User
- Cost Breakdown by Expenditure Type
- IT CAPEX vs. IT OPEX
- IT Run vs. IT Change vs. IT Transform
- User Satisfaction Score
- IT Employee % of Total Employees
- Employee and Contractor Breakdown
- Turnover Rate
- 34 Filters for Industry and Region
- Annual Cost per Volume Supported
- Annual Cost per Employee/Contractor
- Cost Breakdown by Expenditure Type
- Volume Supported Per FTE
- Employee and Contractor Breakdown
- Outsourced %
- Availability %
- Utilization %
- Provisioning Time
- Recovery Time
- Incident Response and Resolution Times
- 20 Filters for Region and Size
- 10 Technology Service Areas
- Cost Per Hour Worked
- Cost Per Contact
- Annual Cost per Employee/Contractor
- Cost Breakdown by Expenditure and Application Type
- Offshore %
- Employee and Contractor Breakdown
- Project Allocation
- On-Time and On-Budget Delivery %
- Release Rate and Automated Testing %
- Average Build Time
- Enhancements/Defects Per Application
- Defect Close Rate and Defects by Severity
- 30 Filters for Industry and Region
- Development vs. Maintenance
- Digital Spend per Employee
- Digital Spend as % of Revenue
- Digital Spend as % of IT Spend
- Cost Breakdown by Expenditure Type
- Digital Employee % of Total Employees
- Employee and Contractor Breakdown
- Outsourced %
- Revenue Growth from Digital Initiatives
- Customer Retention from Digital Initiatives
- Decreased Expenses from Digital Initiatives
- 34 Filters for Industry, Region, and Size
ISG Inform™ Delivers IT Benchmarking
Understand where your IT costs stand today
Track progress on achieving optimization
Establish goals to resolve opportunities
Find out more
Contact us to find out how ISG Inform™ can help transform your business.
Schedule a demo