Businesses and consumers talk about the importance of good customer service. But more and more leading companies are putting greater value on the customer experience.

To respond to a crisis of this size, companies need deep logistical and operational expertise on delivering services globally.

The economic uncertainty caused by the COVID-19 pandemic is making many enterprises question the logic of owning a captive service delivery center for non-core business activities, namely IT, F&A, procurement, HR and engineering.

Let me ask you: what is your organization doing to investigate and prepare for the day after tomorrow?

How can forward-thinking organizations prepare for a future of automation and uncertainty?

As we march toward an increasingly digital economy, meeting the growing demand for an improved customer experience and heightened trust are essential to achieving market success.

Blockchain is an emerging technology that allows data to be stored in a distributed ledger and continuously verified by network nodes that secure and process block transactions.

To some extent, Blockchain is suffering from what we can call a déja vu cycle of “new technology in search of a market” growth pains.

The certainty we once associated with globalization has suddenly come into question.