Latest Consulting articles from ISG
Making sure your key relationships are healthy is important in the best of times; in a pandemic, it’s even more meaningful.
Cybersecurity is an intrinsic risk management essential that must be built into the core of every employee, product and service.
Businesses and consumers talk about the importance of good customer service. But more and more leading companies are putting greater value on the customer experience.
Understanding what type of decision-maker you are and whether your type changes under different circumstances can help you lead more confidently.
Configuring best-of-breed intelligent automation to do what it does best in the contact center can provide ROI in weeks and months – not years.
To respond to a crisis of this size, companies need deep logistical and operational expertise on delivering services globally.
Enterprise IT organizations should carefully evaluate zero-charge transitions in the context of the overall bid as this structure can result in a higher total contract cost.
Read the ISG paper to learn more about the factors that impact the banking industry and how banks can leverage ecosystem partnerships to survive in this constantly changing competitive environment.
Categories: Banking & Financial Services Consulting
The economic uncertainty caused by the COVID-19 pandemic is making many enterprises question the logic of owning a captive service delivery center for non-core business activities, namely IT, F&A, procurement, HR and engineering.
ISG helps companies and their leaders embrace change, communicate organizational plans even as they are evolving and inspire others to adopt and support transformation from within.
In A2019, Automation Anywhere has rebuilt its software from the ground up to deliver a purely web-based intelligent automation experience with enterprise-grade privacy, security, governance, compliance and control.
An uptick in M&A due diligence performed on APAC companies was registered in May, which is precisely when leading HR software and payroll provider Ceridian announced its intent to acquire regional payroll provider Excelity Global (Excelity).
Categories: Consulting HR Technology & Transformation
An ISG organizational change management (OCM) team readies hundreds of workers for major changes to their IT processes and applications, including outsourcing and the introduction of ServiceNow.
Microsoft acquires robotic process automation (RPA) vendor Softomotive, and – without doubt – shakes up the RPA market forever.