Latest articles from ISG

Re-imagining ADM To Drive Value – Large Financial Services Firm

A recent engagement with a large Financial Services firm realized multiple benefits, both financial and non-financial.

Categories: Financial Services

The New Future for Core Banking: A Short-, Medium- and Long-term View

By Yadu Singh Bill Huber Owen Wheatley Colas Truong Frank Bastian Bryn Barlow

Some predict that banks that fail to evolve their internal systems to support remote customer interaction will fail to survive the COVID-19 crisis.

Categories: Banking & Financial Services Consulting

What Can We Expect from the Healthcare Industry in 2020 and Beyond?

By Robert (Bob) Krohn James (Jamie) Burke Tony Mataya

Here are the eight trends that will have the biggest impact on healthcare industry players in 2020.

Categories: Consulting Healthcare

ISG Imagine Your Future® Podcast Episode 14: Healthcare at the Heart of the COVID-19 Crisis

By Robert (Bob) Krohn James (Jamie) Burke

What does the pandemic mean for the Healthcare industry?

Categories: Consulting Healthcare Podcasts

Healthcare Payers and COVID-19: Unlocking Value With Intelligent Automation

By Robert (Bob) Krohn Sakshi Takkar

This ISG white paper identifies why claims processing is a good process to target, how RPA and AI create sustainable value and how insurers can take advantage of the opportunity.

Categories: Consulting Healthcare

From Watering Hole to Data Lake: Digital Technology Connects Farms and Harvests Efficiently

By John Boccuzzi Jr.

In the barn, field or office, farmers’ tools have gone way beyond the Farmer’s Almanac – today, they are using the internet of things to monitor their farm and grow their business.

What Your Customers Should Experience During COVID-19

By John Boccuzzi Jr.

There’s no manual for how to deliver a meaningful customer experience during a pandemic, much less how to protect your business, your brand and your short-term profitability and build long-term customer loyalty.

Planning for Resiliency and the Road to Recovery

By Prashant Kelker Stanton Jones

Going forward, we need a pragmatic framework to confront the challenges to survival and growth over the next 18 months.

Categories: Consulting

Why Digital Transformation In Insurance Does Not Have To Be Disruptive

By Christoph Tatje

Managers across industries see digital transformation as a major challenge that calls everything into question.

Categories: Consulting Insurance

Global Delivery + Cloud Technology: It’s Working!

By Stanton Jones

The global delivery model is now the norm within the $135 billion IT services market, and cloud is so embedded in the way we work we don’t give it a second thought.

Categories: Research

Steps in the Right Direction for Travel, Transportation and Hospitality

By John Westfield

If your business centers on getting people and merchandise from one place to another, what’s your worst nightmare?

Categories: Research Travel and Transportation

Enterprise Buying Interest in Intelligent Automation Jumps as COVID-19 Lockdown Progresses

By Kevin Blackwell

COVID-19 has every business reevaluating its business operations, repositioning offerings to address current concerns and leveraging fear and doubt about the future in hopes of turning the economic crisis into a benefit.

COVID-19 Sweeps the IT and Business Services Industry into a New World

By Steve Hall

The global pandemic brought an abrupt halt to many of our rising trajectories by the end of the first quarter of 2020.

Categories: Research

Why Is My Automation Program Failing?

By Owen Wheatley

The truth is that the large majority of automation projects have not delivered the expected return on investment, whether that return is defined in financial or non-financial terms.

Categories: Banking & Financial Services Consulting Financial Services Robotic Process Automation (RPA)

The Promise of Automation in a Time of Crisis

By Wayne Butterfield

Some enterprises are looking to automation as a way to address needs across the enterprise, from infrastructure to customer experience.

Categories: Consulting Robotic Process Automation (RPA)

Digitale Transformation und Capability Modell

By Oliver Kremer

Laut Weltwirtschaftsforum wird der gesamtwirtschaftliche Wert der Investitionen in die digitale Transformation bis zum Jahr 2025 die Grenze von 100 Billionen US-Dollar übersteigen.

Managing Offshore Productivity in a Work-from-Home World

By Kevin Blackwell Manjunath Muddarangegowda

The COVID-19 pandemic is causing a thorough reevaluation of business continuity strategy among companies that depend on offshore service centers in places like India, the Philippines and Sri Lanka.

Strategy and Competition in the Platform Economy

By Dario Maisto

How digital platforms can enable growth for your firm and unlock your customer network’s potential.

Categories: Consulting

Enterprise to Home Office - Call Center Conversion in 48 Hours

By Chris Gruenewald

Enterprises and governments around the world have no choice today but to require employees and contractors to work from home – and, where it is possible and makes sense, to shift work to employees in less-affected regions.

Categories: Consulting Network Advisory Services

Helping a Gaming and Hospitality Giant Move to New Hotel Systems

ISG uses organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them.

Categories: Consulting Organizational Change Management