Latest articles from ISG

Expectations of Your HCM SaaS Provider Solution: Part 2

By Mark Bray

This article explores some of the key technical and implementation considerations when selecting a HCM solution.

Categories: Consulting HR Technology & Transformation

Touring DXC’s Digital Transformation Center in New Orleans

By Alex Bakker

I toured DXC’s Digital Transformation Center (DTC) in New Orleans to take a look at DXC’s next generation of innovation and development.

Categories: Research

Boosting Agility in Your IT Portfolio Management Process

By Chris VanHoeck

For most IT organizations, portfolio management is the process of vetting and prioritizing the myriad programs and projects that make up the organization’s wish list of work to be done.

Categories: Program and Project Management Third Party Management

2019 ISG Momentum® Market Trends & Insights Geography Report

By Paul Reynolds

The Momentum® 2019 Market Trends & Insights Geography Report provides an in-depth, country-by-country look at the leading markets for outsourcing service sales and locations for service delivery.

Categories: ISG Momentum® Research

The Future of Legacy Technology: Preparing for Escalating Software Costs

By Dave Goodman

Though the distributed computing model dominates nearly all of today’s enterprise IT environments, it’s hard to find an organization that doesn’t rely at least in some way on mainframe systems that were put in place many years ago.

Categories: Consulting Software Advisory Services

Smart Contracts: The Future of Contracting

By Cole Flashenberg Jason Stading Patrick Heeks Mike Moore

Like any new technology, blockchain has evolved from an idea, to a market buzzword, and now to a real solution with applications in real business environments.

Categories: Blockchain Consulting

Data Visualization: What Story Does Your Data Tell?

By Doug Bunch

In business, knowledge is power – and data visualization helps turn data into knowledge.

Categories: Consulting

ISG Smartalks™ Podcast Episode 10: Celebrating Technology in all its Guises

By Barry Matthews Eleanor Winn Bryn Barlow

A light-hearted retrospective of ISG Smartalks™ 2019

Categories: Podcasts

HCL Technologies Delivers Enterprise Digital Workplace Services

By Ron Exler Mrinal Rai

HCL’s workplace business is growing at an impressive clip across solution areas and geographies.

Categories: Research

Maximizing Customer Centricity: Designing and Structuring IT Organizations for Product-Aligned Delivery

By Ola Chowning

Technology organizations are making the move to small, empowered, product-oriented teams.

Categories: Consulting

Stefanini Gains in Workplace & Infrastructure Services

By Ron Exler

Stefanini is a Brazilian multinational with offerings that include digital workplace services with a focus on tailoring the customer experience.

Categories: Research

Shaping customer experience with automation and AI

By Iain Fisher

Retailers can use automation and AI to enhance the service they provide to customers, improving the customer experience.

Categories: Retail

Metrics That Matter – Measuring Performance Along The Automation Journey

By Amar Changulani Stanton Jones

Companies that regularly measure automation outcomes realize better business results in areas such as cost savings, data accuracy, compliance and customer experience.

Categories: Research

How Managers Can Play a Key Role in Communicating Change

By Denise Austin Debbie Freeman

We’re living in an age of rapid, constant business change. Companies are either rushing ahead with new technology to beat competitors or playing catch up as fast as they can.

Categories: Consulting Organizational Change Management

Enterprise Automation Capability Improves, but RPA Wall Still Looms

By Amar Changulani Tracy Lipasek

ISG continues to see growing interest from enterprises in all types of automation, not just robotic process automation (RPA), software bots that automate repetitive and rules-based tasks.

Categories: Research

Unisys Leverages Emerging Technologies and Analytics to Measure Workplace Support Experience

By Ron Exler Mrinal Rai

Unisys continues to offer strong digital workplace services, building on its long heritage with innovations in field services, IT service desk and device management.

Categories: Research

What Good Looks Like: Investing in the Enterprise-Provider Relationship

ISG Relationship360™ leverages impartial data to drive sustainable relationship changes

Categories: ISG Performex™ Research

Top 10 Reasons You Should Outsource Some Training and Its Development

By Jocelyn Hayes Chase Hawkins

As many companies look to shrink and stabilize their budgets, they may overlook an easy way to save money and still maintain effectiveness in the critical area of training.

Categories: Consulting Organizational Change Management

ISG Smartalks™ Podcast Episode 9: Blockchain – Disrupter or Distracter?

By Barry Matthews Alex-Paul Manders

Will blockchain transform the world as we know it?

Categories: Blockchain Consulting Podcasts

The CIO’s Racing Form: IT Analytics for Better Decision-Making

By Kathy Rudy

Today’s CIO are challenged with innovating at a breakneck pace as they drive the digital agenda for their enterprise.

Categories: Consulting