Latest articles from ISG
ISG Index™ : l'activité de sourcing as-a-service dans la zone EMEA atteint un niveau record alors que le marché du sourcing traditionnel est sur le déclin
La valeur du segment as-a-service continue d'exploser, progressant jusqu'à 48 % d'une année à l'autre
For ISG, the proposed acquisition of US-based healthcare insurer Aetna by retail pharmacy chain CVS helps to confirm an accelerating trend toward enterprise verticalization.
Infosys announced it had found its new leader: Salil Parekh. Parekh hails from Capgemini, where he was CEO and executive chairman of India operations, among other executive roles.
As we discussed in the Q3 ISG Index call, we’re seeing some dramatic changes in the call center outsourcing market, driven by big changes in customer expectations and exponential improvements in technology.
As the convergence of multi-channel, text, data, cloud and more recent technology solutions and IT priorities have evolved, telephony has been commoditized, deemphasized and often neglected.
Ein neuer großer Anbietervergleich der ISG Information Services Group gibt Anwender- und Anbieterunternehmen Einblicke in den aktuellen deutschen Data Analytics-Markt.
The word “transformation” may very well be the most common term in business today. But what exactly does it mean?
Some 3.8 billion people traveled by air in 2016, and those numbers are on the rise. Not only are more people taking to the skies, but the nature of travel also is changing.
At the heart of a successful bank is a successful customer service organization, as the banking industry is being roiled by a new breed of firms called “challenger banks” that are using digital technology to connect with customers in whole new ways.
The demands placed on enterprises that aspire to define themselves as digital or that need to act with true enterprise agility are not insignificant.
Coactive Governance: A new way to govern services relationships that shares strategy and responsibility between the client and provider equally and allows an innovation environment to flourish.
Many successful football teams rely on a combination of a pound-and-ground running game complemented by timely passes. This approach consistently produces wins, but it requires strategic commitment and tactical patience.
When companies take the leap into “Automation World,” they typically arrive first in RPA Land, where they can easily configure software to automate repeatable and mundane processes.
Der neue große Anbietervergleich der ISG Information Services Group, gibt Anwender- und Anbieterunternehmen aktuelle Einblicke in den deutschen IT-Security-Markt.
Robotic process automation (RPA) has the potential to streamline business operations for organizations in a big way.