Latest articles from ISG
Companies with more advanced automation capabilities (companies we call “Bot 3.0 companies”) are extending RPA beyond back-office support functions and into customer service, sales and marketing and even industry-specific business processes.
Atos has embarked on its Advance 2021 strategy, with a new digital value proposition that focuses on intelligent data platforms, a multiple infrastructure ecosystem and vertical solution expertise.
Software and services companies like Lyft, SNAP and Pinterest are spending hundreds of millions of dollars on cloud services – primarily with Amazon, Microsoft and Google.
What is Artificial Intelligence, who’s using it and how is it impacting businesses and consumers?
Let me ask you: what is your organization doing to investigate and prepare for the day after tomorrow?
Wipro recently confirmed its systems had been attacked using an email phishing campaign; the company did not disclose the extent of the breach or the number of customers impacted.
Over the past three years, Microsoft has been stealthily transitioning its product support model from its legacy Premiere Support to a new “modern” support model called Unified Support.
We caught up with Alorica’s CEO Andy Lee and CTO Bhaskar Menon ahead of the company’s launch of its Digital Center of Excellence in Bangalore.
ISG lance GovernX™ 2.0 : la nouvelle génération de sa solution de services de Gouvernance digitalisée
La nouvelle plateforme s’enrichit de tableaux de bord dynamiques, d’extraction de contrats avec assistance cognitive et d’une meilleure expérience utilisateur pour gérer les relations avec les fournisseurs tiers.
Enterprise resource planning (ERP) systems — the business management tools that allow businesses to collect, manage and interpret their data — are struggling to keep up with the speed of change.
Cloud and automation are driving once-in-a-generation improvements in productivity and enterprise growth.
Google Cloud is massively scaling up its sales, marketing and customer success functions under the leadership of new CEO Thomas Kurian.
It is a well-known fact that increased adoption of data-generating devices, such as internet of things (IoT), wearables, sensors and connected devices, has led to the creation of massive data repositories across industries and business segments.