Many shared services programmes
have started with Finance, HR, Procurement and IT. We cover
all of these. But shared services applies to a much wider
scope of services including Revenue & Benefits administration,
Customer contact, and other Back office activities. Our services
are equally applicable to these areas.
Whether you are doing internal shared services,
or some form of outsourcing, (including joint ventures, outsourcing
to a private sector provider, or outsourcing to another public
sector organisation), our services cover every stage of programme
lifecycle, including:
 |
Strategy work |
|
Feasibility studies, options assessments
and business cases |
|
Shared services design and build |
|
Supplier selection (including internal
public sector suppliers) |
|
Service Management Frameworks including
SLAs |
|
Contract negotiation / re-negotiation |
|
Transition management |
|
Governance advice |
|
Benchmarking and quality reviews |
|
Programme management (including SAP
& Oracle implementation) |
|
