The Consultants

Public Sector

One of the greatest challenges for governments is providing public services without compromising service levels expected by citizens. Many different sourcing strategies are available to the public sector manager to achieve these sometimes divergent goals.

Public/private partnerships are particularly effective in serving constituencies with customer services similar to those available in the private sector that includes:

• Transportation services management and ticket administration
• Unemployment insurance program management
• Revenue collection and administration systems for permitting, and fine collection processes
• General citizen information programs and contact centers
• Knowledge processing programs, including data warehouse, operational reporting and performance management processes

The scope of sourcing partnership opportunity is quite broad. Sourcing partners are able to develop new programs, processes and offices on behalf of national, state and local governments.

On the other end of the spectrum, outsourcing or Shared Services teams are able to transform existing public sector service programs to achieve new levels of cost containment and process responsiveness to public needs.