Today, enterprises are outsourcing a range of IT services so they can concentrate on their core disciplines and ensure best-in-class IT for their business. By enhancing their IT eco-system, enterprises are better able to handle all sourcing contracts in a holistic and standardized way and manage their vendors more efficiently. Digital Vendor Management (DVM) helps you achieve maximum benefit from your IT contracts. With the assistance of professional consultancy services, a digital contract lifecycle management solution and established expertise in sourcing, DVM raises vendor management processes to a best-in-class level.
Meet the Team
Kirsten has more than 20 years of experience helping organizations manage their multi-sourcing environments, define their governance structures, plan their sourcing strategies and design and implement transformation projects. She has worked across the globe in complex national and international multi-vendor environments with both large and medium-sized enterprises. Kirsten has developed intellectual property and standards for Service Integration and Management, Supplier Management, Vendor Management and Collaborative Governance Frameworks that are used in the industry today. She is respected for her extensive experience within the areas of IT governance, multi-supplier integration, IT strategy, performance management and business intelligence.
Tanja Kruse-Jones works for ISG’s global Service Management and Integration (SIAM) practice, which provides solutions to the cross-provider challenges executives increasingly face as they attempt to manage complex integrated multi-sourced services. Tanja´s focus area of expertise is centered on Target Operating Model, governance, process and organizational design, skill management and performance management. Tanja has supported many client organizations in optimizing their organizational set up and IT service management processes to improve client satisfaction, achieve operational excellence and deliver tangible business value. Tanja´s special expertise lies in integrating the people-aspect in transformation initiatives to achieve sustainable results.