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July 10-11, 2017
The Roosevelt Hotel
45 East 45th Street
New York, NY 10017

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Join us at the ISG Automation Summit to explore how automation is changing the way we live and work.

The ISG Automation Summit combines strategic guidance with practical advice about the promise and peril of automation and digital labor and their implications for the workplace. Attendees will leave with a clear understanding of the automation opportunity in their IT or business services environment, as well as how to build the business case and begin the process. Now is the time to get ahead of the curve.

Agenda

July 10, 2017

3:00 - 6:00 pm
Registration Open
4:00 - 6:00 pm
OPTIONAL WORKSHOP: The Impact of Digital Labor and Cognitive Technologies
Mark Davison, Partner, ISG
Thomas Helfrich, Director, ISG

Digital labor is reinventing business — from the back end to the front end — and, in so doing, it is redefining the way businesses practice, use and leverage IT for the 21st century. The new cognitive digital labor:

  • Replaces and augments repetitive lower-skilled labor using digital labor
  • Continuously improves when learning from subject-matter experts
  • Is the foundation for reinventing business IT
  • Is the competitive market advantage of 21st century digital business.
Early adopters are charting new ground with cognitive digital labor. By using human-like virtual digital agents that can learn from people, make intelligent assessments about what comes next, and turn to subject matter experts for guidance, cognitive digital labor never stops learning or improving. But knowing what constitutes best practices and how to optimize processes when it comes to cognitive digital labor will be as important — perhaps even more important — than understanding the intricacies operating inside the black boxes that power it.

In this interactive workshop, Mark and Thomas will review the impact of digital labor and cognitive technologies, identify areas where these can be applied and collaborate with the group on an opportunities list.
6:00 - 8:00 pm
WELCOME RECEPTION AND STATIONS DINNER
Join us at mad46, the Roosevelt Hotel's trendy rooftop bar and lounge. Enjoy the sights and sounds of New York while networking with peers.

July 11, 2017

7:30 - 8:30 am
BREAKFAST
8:30 - 9:00 am
Welcome and ISG Keynote
Mark Davison, Partner, ISG
Thomas Helfrich, Director, ISG
9:00 - 9:30 am
Featured Sponsored Presentation
9:30 - 10:00 am
Robotic Process Automation Experience and Lessons Learned: ISG Executive Insights
Mark Davison, Partner, ISG

Increasingly mature RPA solutions are enabling automated 24/7/365 execution of business processes at a fraction of the cost of human equivalents, as well as offering the potential to dramatically reengineer and improve key business processes. This session will review the major considerations when evaluating and implementing RPA.

  • Understanding the size and scope of the RPA opportunity
  • Identifying processes to target with RPA solutions and finding the right provider team
  • Negotiating an appropriate agreement
  • Implementing and managing the new operating model.
  • Real life lessons learned from implementing simple to complex automations
10:00 - 10:30 am
Robotic Process Automation Experience and Lessons Learned: Panel Discussion
Moderator: Raun Kilgo, Director, ISG
Panelists: Amy Burns, VP, Six Sigma/Shared Services, US Pharma, McKesson
Chuck Wiegersma, Assistant Vice President, Intake Operations and Business Solutions Group, John Hancock
Rich Benoit II, Senior Program Manager, McKesson
10:30 - 11:00 am
Robotic Process Automation Experience and Lessons Learned: Featured Presentation
11:00 - 11:15 am
NETWORKING BREAK
11:15 - 11:45 am
The Importance of Managing Organizational Change to Ensure Successful RPA Implementation
Craig Nelson, Partner, ISG

Organizational change management is a workstream that can be under-emphasized in the planning and implementation of RPA. However, it is an essential "piece of the puzzle" on two important fronts: (1) successfully navigating the organizational change process as robots take over the work of humans and (2) assuring changes to systems and applications that robots are working with don't create "surprises" that can potentially upset normal, day-to-say robot operations. This session will first present an informative discussion of the route map and best practices for successful robot deployment and changeover: transition planning, organizational redesign, operational alignment, and communications management, and then secondly how to link the RPA COE with the IT change management process to assure the tight connectivity required to prevent unexpected and unanticipated IT changes and subsequent robot interruptions.
11:45 - 12:15 pm
Budgeting and Contract Considerations and Optimizing your Investment: Panel Discussion
Moderator: Kevin Tesch, Director, ISG
Panelists: Ted Kallgren, Executive Vice President of Finance, CFO, TNG
Jon Theuerkauf, Head of Performance Excellence, Client Service Delivery, Performance Excellence, BNY Mellon
Michael Cook, Senior Manager, Project Management, Bell Canada
12:15 - 12:45 pm
Budgeting and Contract Considerations and Optimizing your Investment: Featured Presentation
12:45 - 1:30 pm
LUNCH
1:30 - 2:00 pm
Positioning for the Future: Cognitive Automation and AI: ISG Executive Insights
Thomas Helfrich, Director, ISG

Advances in automation and cognitive computing have been making their mark on the IT and business process services world, enabling certain repetitive, rules-based and mundane tasks to be executed faster and less labor-intensively. Because they can make such a dramatic impact in specific domains, these technologies are changing the way companies operate. Expectations for these solutions are high—and potential returns are great. For many enterprises, robotic process automation has delivered direct savings of between 40 percent and 90 percent. But, automation and cognitive computing are not a one-size-fits-all solution. Those exploring these technologies in the market today are implementing a variety of operating models, each with different types of benefits and levels of commitment, and driving varied approaches toward success. Learn more about how these operating models work, their applicability to different business objectives and the design principles that frame the outcomes of these new technologies.
2:00 - 2:30 pm
Positioning for the Future: Cognitive Automation and AI: Panel Discussion
Moderator: Chip Wagner, President — Global Business Advisory Services (BAS) & Emerging Services, ISG
Panelists: A.J. Hanna, Executive Director, Professional Services, Ascension Ministry Service Center
Chris Bushra, Finance Executive, AECOM
Jegan Kannan, Global Solutions & Practice Leader for DRYiCE's COPA, HCL

In our panel discussion, we will look a bit down the Automation Road and discuss what the next chapter of the "RPA Manual" will hold for us. While basic RPA is all the rage and being pervasively explored in enterprises the world over, the next more intelligent automation holds promises that are 10x the RPA promise. Imagine robots handling unstructured data, interpreting information, developing judgment by watching and learning. The panel will explore what the oncoming capability will look like, the timing, the implications, etc. We will also take questions from the inquiring minds in the audience.
2:30 - 3:00 pm
Positioning for the Future: Cognitive Automation and AI: Featured Presentation
3:00 - 3:15 pm
NETWORKING BREAK
3:15 - 3:45 pm
Partnering for Success: IT, Business and Third Parties: ISG Executive Insights
Thomas Helfrich, Director, ISG

Today's procedure-based automation tools can be adopted quickly by business support functions and do not need significant IT support, except for the server infrastructure where the bots execute their tasks. A strong partnership is needed between business and IT leadership for a successful RPA implementation. It's less about the technology and more about how to enable the business to use the technology to transform business operations. IT needs to see RPA as a strategic asset and understand its importance to drive savings and benefits into business results. When IT and business strategies are aligned, IT becomes a partner in innovations — a role business functions often seek but perhaps don't always find — and these key organizational entities can collaboration and cooperate to deliver market-leading solutions.
3:45 - 4:15 pm
Partnering for Success: IT, Business and Third Parties: Panel Discussion
Moderator: Raun Kilgo, Director, ISG
Panelists: Scott Teeple, Director, Process Excellence, Ascension Ministry Service Center
Carl Wangberg, Vice President, Data Analytics & Automation, USBank
4:15 - 4:45 pm
Partnering for Success: IT, Business and Third Parties: Featured Presentation
4:45 - 5:30 pm
Closing Session
Mark Davison, Partner, ISG
Thomas Helfrich, Director, ISG
Chip Wagner, President — Global Business Advisory Services (BAS) & Emerging Services, ISG
5:30 - 6:30 pm
CLOSING RECEPTION

 
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Who Should Attend

iStock-503711418 digital labor
  • Senior IT Leadership (CIO / CTO)

  • Senior Business Strategists

  • Senior Finance Leaders

  • Corporate and Line of Business Leaders

Automation and Cognitive Technologies Thought Leaders and Speakers

AJ Hanna Headhsot
A.J. Hanna

Executive Director Professional Services, Ascension Ministry Service Center

Scott Teeple
Scott Teeple

Director, Process Excellence, Ascension Ministry Service Center

Rich-Benoit-sq
Rich Benoit II

Senior Program Manager, McKesson Financial Center

Ted-Kallgren-sq
Ted Kallgren

EVP Finance / CFO, TNG, GP

Jegan Kannan
Jegannathan (Jegan) Kannan

Global Solutions & Practice Leader for DRYiCE's COPA, HCL

Chris-Bushra
Chris Bushra

Finance Executive, AECOM

Michael Cook Photo
Michael Cook

Senior Manager, Project Management, Bell Canada

Jon-Theuerkauf
Jon Theuerkauf

Head of Performance Excellence, Client Service Delivery, Performance Excellence, BNY Mellon

Chuck-Wiegersma
Chuck Wiegersma

Assistant Vice President, Intake Operations and Business Solutions Group, John Hancock

Amy-Burns-sq
Amy Burns

VP, Six Sigma/Shared Services, US Pharma, McKesson

Mark-Davison-sq2
Mark Davison

Partner

Chip-Wagner-sq3
Chip Wagner

Partner and President, ISG Business and Emerging Services

Thomas-Helfrich-sq
Thomas Helfrich

Director

Raun-Kilgo-sq
Raun Kilgo

Director

Kevin-Tesch-sq
Kevin Tesch

Director

Sponsors

Connectivity2
Automation-Anywhere
 
DRYiCE

Venue

Roosevelt-Hotel-lobbyhighres

The Roosevelt Hotel

45 East 45th Street
New York, NY 10017
(212) 661 9600

Located at Madison Avenue and 45th Street in the heart of midtown Manhattan.  Just two blocks from Grand Central Terminal with easy access to JFK International, Newark Liberty International and LaGuardia airports.  Valet parking is available at the entrance of the hotel.

A limited number of rooms have been blocked at the rate of $229 single and $239 double occupancy plus tax.  Rooms must be booked by June 19 to receive the group rate.

To reserve your room, call 1 (888)833 3969 and mention ISG Automation Summit .