A hallmark of many successful enterprises is their flexibility to adapt to today’s dynamic business environment. ISG’s performance management framework supports a comprehensive review of organization, operations, management and customer performance. We help organizations assess their overall health, so that required improvements can be articulated, evaluated and subsequently tracked and measured for progress.
Meet the team
Terri is a trusted advisor with deep expertise in strategic asset management and IT global sourcing management. Terri brings a significant understanding of information technology strategy, processes and sourcing-related initiatives to ISG clients. Her roles include Managed Services Director for Technology Business Management (TBM Practice), Asset Management and Consumption Management (CM) within the ISG Managed Services practice, leading designs, solutions and implementations for IT financial and asset management solutions. Terri provides expertise in sourcing methodology, contract administration, financial, performance, relationship management, and transition management. Terri has published several articles on Asset Management, Sourcing Practices and IT Optimization.
Julien leads ISG’s digital practice in the South Europe and Middle East Region. Having been involved in more than 80 successful engagements in IT performance assessment and sourcing strategy, Julien brings his clients long-term experience and insight that draws from working with ten of ISG’s largest global clients. His tight focus on achieving business objectives makes him a trusted partner clients can rely on to deliver expert guidance and measurable bottom-line results. Julien has recently led a digital transformation strategy for IT, a hybrid-cloud computing solution design and a big data benchmark for major European corporations. He is fluent in French, English, and Italian.
Nigel leverages more than 20 years of experience in service development, change management and sourcing strategy to help his clients save money and discover the long-term benefits of operating IT commercially. Nigel works with companies around the world and across a variety of industry sectors helping enterprises move to agile delivery models based on the delivery of standard services and the exploitation of emerging technology in both IT and business operations. Nigel’s expertise includes the use of benchmarking techniques and scenario analysis as the basis to drive informed change. He has an MBA and a BS in Mathematics, which he utilizes to analyze companies for opportunities to save money and time. He is recognized as a thought leader on service catalog construction and TBM.
Christopher has more than 30 years of outsourcing and consulting experience with special expertise in sourcing design and execution, contract negotiation and transition of outsourced IT services. He has helped global firms save costs and improve service delivery models, conduct renegotiations or restructure their outsourcing contracts, coach management teams on outsourcing governance practices and benchmark client IT services and outsourcing arrangements. In the last three years, Christopher’s client work has included restructuring the WAN network for a large Asian pharmaceutical distributor and leading several end-to-end outsourcing projects for a large global life sciences company. More recently, Christopher helped an Australian state agency establish a new IT infrastructure shared services organization and establish agile software development services. Christopher’s industry experience includes work in life sciences, government, healthcare, entertainment, insurance, manufacturing and telecommunications. Christopher is ITIL Foundations-certified in v2 and v3.
Alex-Paul works closely with enterprise leaders, IT finance managers and IT business unit leaders to help implement the discipline of Technology Business Management (TBM) into their organizations and optimize their enterprise IT. He advises both commercial and public sector organizations on the adoption of TBM programs, designs fact-based analytical strategies and supports broader IT transformation initiatives. His development of a strategic TBM multi-dimensional framework addressing people, process, data, analytics, technology and strategy is part of ISG’s industry-leading set of market best practices and methodologies. His thought leadership has been featured in CIO Review, MiddleMarket Executive and the TBM Council’s book The Four Value Conversations CIOs Must Have with Their Businesses.
Becky advises global enterprises on strategy, operating models, sourcing, leadership, change management, governance and technology services and digital initiatives, including fintech, cloud and automation. She has expertise in evaluating, negotiating and implementing IT and BPO agreements for Finance and Accounting (F&A), Human Capital Management, Customer Experience and Contact Center, as well as other domains across industries. Her strong problem-solving skills help her build and maintain relationships that deliver mutual value for all parties, resulting in customer satisfaction and optimized operations. Becky is ITIL Foundation-certified and a member of Women in Technology International.